Privacy Policy

High Up Media (“we,” “us,” or “our”) is committed to protecting the personal information of our website visitors and clients in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy legislation.

What Information We Collect

When you use this website or contact us, we may collect the following personal information:

• Full name
• Phone number
• Email address
• City and province
• Company name or website URL
• Any additional information you choose to provide in your message

We collect this information when you submit a contact form or book a discovery call through this site.

How We Use Your Information

We use your personal information to:

• Respond to your inquiries and questions
• Schedule and conduct discovery calls
• Send you information about our services, where you have provided consent
• Improve the content and functionality of this website

We do not sell, rent, or trade your personal information to third parties.

Third-Party Services

This website uses third-party tools that may collect or process personal information on our behalf:

• Google Analytics — website traffic and behaviour analytics
• Google Ads — conversion tracking for advertising campaigns
• Meta Pixel — advertising performance tracking on Facebook and Instagram
• Go High Level (GHL) — CRM and lead management platform

Each of these services operates under its own privacy policy. Analytics and advertising tools only load after you have provided cookie consent via our cookie banner.

Cookies

This website uses cookies. For full details on the types of cookies used and how to manage your preferences, please see our Cookie Policy.

Commercial Electronic Messages (CASL)

We only send marketing or promotional emails to individuals who have provided express or implied consent in accordance with Canada’s Anti-Spam Legislation (CASL). Every marketing email includes an unsubscribe option.

Your Rights

Under PIPEDA, you have the right to:

• Request access to the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Withdraw consent for the use of your personal information (subject to legal or contractual restrictions)

To exercise any of these rights, contact us at the email address below.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law.

Contact

For privacy-related questions or requests, contact:

Jon Petkau High Up Media [email protected] Kelowna, BC, Canada